Optional location sharing for paid orders

When a contractor chooses to start sharing their journey for a paid Aldwell order and grants location permission, Aldwell collects their precise location, its accuracy and the time of the update. The latest location is shared with the homeowner for that order so they can follow the contractor’s arrival. If background location permission is granted, sharing can continue while Aldwell is in the background. Without it, sharing is limited to when the app is in the foreground.

Sharing is optional and can be stopped in the app or through your device’s location settings. It ends when the contractor stops sharing or marks arrival, or when the order no longer permits sharing. Sharing also expires if updates stop. We keep the latest location rather than a route history; the active location fields are cleared when our server processes the stop or expiry. Order and payment records are handled separately under the policy below.

This feature notice supplements the privacy policy below. For questions or privacy requests, contact support@aldwell.ca.

Privacy Policy

Last updated: August 13, 2026

Overview

This Privacy Policy explains how Aldwell (“Aldwell,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Aldwell website, mobile applications, and related services (together, the “Platform”). The Platform connects homeowners with independent contractors for home repair and improvement work, and includes features such as photo-based damage scanning, job posting and bidding, in-app messaging, payments, and reviews.

By creating an account or otherwise using the Platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Platform.

Information We Collect

Account and profile information. When you sign up, we collect your name, email address, phone number, and password, or information from your Google, Facebook, or Apple account if you sign in through one of those providers. Contractors additionally provide business information such as a business name, phone, email, website, and service address.

Address and job information. Homeowners provide a home address (collected through an address-autocomplete lookup) along with details about the job they post, such as photos, a description, and a budget.

Photos and scans. Photos you upload — for a damage scan, a job post, job completion, chat, or your profile picture — are stored on our behalf and, where relevant to the feature, processed to power that feature (see “AI-Assisted Features” below).

Contractor verification documents. To verify a contractor's eligibility to work on the Platform, we collect documents such as proof of liability insurance, proof of workers' compensation coverage (e.g. WorkSafeBC), and background-check results.

Payment information. Payments are processed by Stripe. We do not store your card or bank account details — Stripe collects and stores that information directly and shares with us only what is necessary to operate the Platform, such as confirmation that a payment or payout succeeded.

Messages and reviews. We store the messages you send through in-app chat with another user, and any ratings or reviews you leave for a completed job.

Device and usage information. We and our service providers automatically collect information such as your device type, operating system, IP address, general location derived from your IP address, and how you interact with the Platform (pages viewed, features used, crash and error data).

Push notification tokens. If you enable push notifications, we collect a device token used to deliver notifications about bids, messages, job status, and payments.

AI-Assisted Features

Aldwell's scan feature lets you photograph something that needs repair and receive an AI-generated diagnosis, question set, and preliminary estimate. To provide this feature, the photos and information you submit are sent to third-party AI providers (currently Anthropic and OpenAI) for processing. These providers process the content on our behalf to generate the analysis shown to you; we do not permit them to use your content to train their models outside the terms of our agreements with them.

How We Use Your Information

We use the information we collect to:

Create and manage your account, and verify contractor eligibility to work on the Platform;
Operate core features — posting and matching jobs, bidding, scheduling, in-app chat, and reviews;
Process payments and payouts through Stripe;
Generate AI-assisted damage diagnoses, estimates, and follow-up questions;
Send transactional notifications (bid updates, messages, payment confirmations) and, where you've agreed to receive them, product updates;
Monitor, secure, and improve the Platform, including diagnosing bugs and preventing fraud or abuse; and
Comply with legal obligations and enforce our Terms of Use.

How We Share Your Information

We share information with the service providers who help us operate the Platform, including:

Clerk — authentication and account sign-in;
Supabase — our database, file storage (photos and documents), and real-time chat infrastructure;
Stripe — payment processing and contractor payouts;
Google — address autocomplete for job locations;
Anthropic and OpenAI — AI-assisted photo analysis, diagnosis, and estimate generation;
Expo — delivery of push notifications; and
PostHog and Sentry — product analytics and crash/error reporting in our mobile app.

We also share information between homeowners and contractors as necessary for the Platform to work — for example, a homeowner's job details and address are shared with contractors who bid on that job, and a contractor's profile, verification status, and reviews are visible to homeowners.

We may also disclose information if required by law, to protect the rights, safety, or property of Aldwell or others, or in connection with a merger, acquisition, or sale of assets. We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies (such as local storage) to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some parts of the Platform may not function properly if you disable them.

Data Retention

We retain your information for as long as your account is active and as needed to provide the Platform. When you delete your account, we remove your sign-in credentials and anonymize the personal details on your profile; some records tied to completed jobs, reviews, or payments may be retained in de-identified or aggregated form, or as required to meet legal, tax, or dispute-resolution obligations.

Your Choices and Rights

You can review and update most of your account information directly in the app. You can request deletion of your account at any time, including without needing to sign back into the app, at aldwell.ca/delete-account.

You can opt out of non-essential push notifications and marketing emails from within the app or by using the unsubscribe link in our emails; we may still send you transactional messages related to your account or active jobs.

Depending on where you live, you may have additional rights over your personal information — for example, the right to access, correct, or request a copy of the information we hold about you, and, for California residents, rights under the California Consumer Privacy Act (CCPA), or, for Canadian residents, rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise these rights, contact us using the details below.

Children's Privacy

The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Data Security

We use reasonable technical and organizational measures, including encryption in transit and access controls on our systems, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Aldwell and the service providers listed above may process and store information in Canada, the United States, and other countries. Where information is transferred internationally, we take steps intended to ensure it continues to receive an appropriate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time as the Platform evolves. We will update the “Last updated” date above when we do, and, for material changes, provide additional notice where appropriate.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@aldwell.ca.