Identity verification and service areas
Feature notice · October 4, 2026
Verifying your identity
Aldwell uses Stripe Identity to check contractors’ government-issued photo IDs and matching selfies before they take new work. Stripe’s hosted page captures the document and face images, reads identity details such as an ID number, and compares the face images using biometric technology. Stripe presents its permissions before collection. Existing approved identity documents remain valid. Identity verification does not certify professional qualifications or replace payout setup.
Who holds the information
Stripe stores the submitted verification information. Authorized Aldwell staff can access it through Stripe for verification support and review. This integration stores session references, statuses and review history in Aldwell; it does not copy the Stripe document or selfie images into Aldwell’s file storage. Earlier documents uploaded directly to Aldwell remain subject to the existing document process. Stripe also processes device information and cookies under its privacy policy.
Access, retention and deletion
Verification records remain associated with your account while needed for verification and review. When account closure completes, Aldwell requests redaction of its Stripe Identity sessions and retries unsuccessful requests; deletion is not immediate. Contact support@aldwell.ca to request access, correction or deletion, dispute a result, or discuss an alternative if you cannot use this process. Stripe may separately retain information for its own purposes; contact privacy@stripe.com about that information. Identity deletion does not delete a separate Stripe payout account.
Your work area
We store the work location you select, the radius and additional cities. This location can differ from your business address. A job is in your area when it falls inside the circle or in an additional city; a service’s narrower area also applies. We use Google Places to resolve location searches and job addresses, and store job coordinates to check coverage. Web maps use OpenStreetMap tiles, so the map provider receives tile requests and connection information. Changing your area affects new work; existing confirmed jobs remain available for completion.